Problem Solving.

1/ Trouble with water flow

After placing the bottle on the cooler allow 1-2 mins for the water to flow into cooler reservoir or until the air is no longer gurgling in bottle. Take 2-3 glasses of water and insure that the water in the bottle is gurgling. Turning the bottle clockwise and anti-clockwise will also help.
Ensure that the correct probe is fitted as there are two types of probes. One probe for piercing the cap and there is a probe designed for the resealable cap.

2/ Cooler not working

Ensure that the toogle power switch on the rear of the machine is on.
Check that the power cord is plugged in.
Check the front of the cooler as there are 2 LED lights, one for power and one for cooling. If the power light is on and the cooling light is off, it will mean either the fuse or power board is faulty or the chip has failed. (Depending on the customer they can replace the inline fuse which is black and is a 2 amp fuse. If it is the heating on a bench top then the fuse is a 5 amp fuse.)

3/ Water Leak

This could be due to the drain plug is loose, the bottle has pinhole in it, or sometimes when the customer places the bottle on the cooler, they plash water if it was an open bottle.
Failing that then the cooler has developed a leak on the inside and needs reparing.
 

Credit Application

Managing your orders with Houston Wire Works is easier than ever. Everyone needs credit. We, at Houston Wire Works, understand it's a necessary part of business. So, how does one go about establishing credit with Houston Wire Works? Apply for a customer credit account. With good credit, you can qualify for our customer credit account. Why have a drag on your finances? Get what you want, in the quantities you want.

Customer Credit Application Process:

 1. Click on the link below to download our credit application.
 2. Completely fill it out.
 3. Fax the completed form to us.(713) 946-3579.

Upon approval, you will hear back from us in approximately 2-weeks.

-----> Click here for our Credit Application. <-----
* If you are unable to view the credit application. You will need to download the free Acrobat Reader. You can get it here.


 

Custom Design

You see one of our racks, but maybe there is something you'd like to change. Or do you have a completely new design in mind? Well, here at Houston Wire Works we can help you. Call us to discuss how we can help you with a truly unique rack.

Don't need a rack? We can help you design other projects for your business as well. Take a look at some custom jobs we have done for some of our customers.

In addition to custom projects, we also offer a wide variety of signage for our KD-144 and KD-72. We also offer custom decals. Please read our Art Specifications & General Guidelines for digital art submissions.